Laurinda Woods
- Role
- Support Escalation Engineer Azure Web Apps - Azure Rapid Response at Microsoft
- Location
- Dallas, TX, US
- LinkedIn followers
- 500 followers
About Laurinda Woods
Experienced IT professional with technical, communication and interpersonal skills…
Experience
Support Escalation Engineer Azure Web Apps - Azure Rapid Response
May 2018 — Present
Support Engineer, Azure App Services | Azure Raid Response • Build business relationships with key customers contact and TAM, as a partnership to enhance trust. • Quickly identify customer issues to specific Azure Services or Azure Platform, and being able to conduct in-depth diagnostics on Azure platform. • Customer communication & situation management • Provide end-to-end Azure solution support for the most critical enterprise customers in Azure • Conducted interviews for considering Full Time Employees for Azure App Service in Azure Rapid Response • Manage upwards of 20 customer issues in parallel while upkeeping customer satisfaction • Matching the customer’s urgency surrounding their issues impacting production environments Support Engineer, Azure App Services | Pilot Program – CXD; February 2019 – September 2019 • Participated in focused support group that catered to improving the customer experience. • Troubleshoot all issues related to Azure App Services from a development, performance, open source & configuration perspective • Identifying opportunities to be proactive in technology onboarding, problem avoidance & maximizing value • Activate a culture that is customer obsessed, learning obsessed and collaborating effectively Support Engineer POD, Azure App Services | Configuration & Management; May 2018 – February 2019 • Provided solutions for Microsoft’s Premier & Unified Enterprise customers with Azure App Service • Logically breakdown customers’ Azure environment into components to effectively troubleshoot • Troubleshoot issues related to Azure App Service, ASE, Vnet, Vnet Integration, Deployment, App Insights • Provide guidance to my peers within App Services • Drive Cross-team engagement/collaboration to deliver solutions to customers utilizing Microsoft technologies integrated with Azure App Services to provide a unified support platform for customers • Provided visibility regarding innovations within the Azure App Service Platform to customers
Skills
- Windows
- Oracle Sql Developer
- Bmc Remedy Ticketing System
- Microsoft Exchange
- Software Documentation
- Xp
- Wily Introscope
- Microsoft Office
- Windows Xp
- Active Directory
- Html
- Network Administration
- Itil
- Microsoft Sql Server
- Help Desk Support
- Websphere Application Server
- Virtualization
- Troubleshooting
- Putty
- Iis
- Hardware
- Java Virtual Machine (Jvm)
- Ip
- Windows 7
- Vpn
- Computer Hardware
- Vmware Workstation
- Technical Support
- Vmware
- Servers
- Sql
- Visio
- Outlook
- Windows Server
- Networking
- Splunk
- System Administration
- Windowsxp
- Microsoft Office 2007
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