Laurie Union

About Laurie Union

Product life cycle management, Software Product, Project or Program ManagementPMP, LSS BB, Secret Security Clearance, MBA, KM Expert, ITIL Expert o Data analysis, database intensive software o Natural language processing technology for unstructured data management o Content management / Document management and portal projects with Documentum and others• Market analysis and strategy for new product planning and new market development • Customer interaction and industry analysis for new feature development and roadmap planning 18 months out• Successful in influencing cross functional teams toward shared goals• Created products to meet business requirements and produced plans and product on time and on budget• Delivered strategic recommendations for new product and program pricing, product transition, and life cycle management• Worked closely with the sales teams and the field services organizations to ensure support and product both satisfied customer needs along with managing beta and alpha programs in the field to get technical feedback into the product cycle being worked• Developed product plans and proposals specifying goals, market strategy, and development/enhancement cycle, as well as risk identification, resource requirements and projected revenues.• Market research, customer visits, and competitive analysis• Built product collateral, demos, sales tools and website content • Facilitated ‘fast track’ engineering program to expedite paid product enhancements for added revenue• Experience in private to public transition, mergers, acquisitions and strategic partnering• Created team development environments • Customer focused with a proven track record• Applications engineer - international responsibility• Successful in venture fund raising • Merger/Acquisition experience• Channel partner program tools developed • Strong technology skills -experience in semiconductor, ecommerce, software tools and information management technology

Experience

1. Sr Service Desk Consultant at the Nasa Aces Service Desk

   Hewlett Packard Enterprise

   Nov 2011 — Present · San Diego, CA, US

   I currently drive the design for the entire Service Desk process for the NASA ACES group that supports NASA. I also manage the developers schedule and work and keep the doors and windows working

Education

• Worcester Polytechnic Institute

  Chemical Engineering

  1985 — 1986

• Assumption University

  Bachelor or Arts, chemistry

  1981 — 1986

Skills

• Program Management
• Requirements Analysis
• Cloud Computing
• Vendor Management
• IT Strategy
• Consulting
• Product Management
• Agile Methodologies
• IT Service Management
• Management
• Project Management
• Databases
• Outsourcing
• Pre-Sales
• Service Delivery
• Business Analysis
• Business Process
• Process Improvement
• Strategic Partnerships
• Competitive Analysis
• Product Lifecycle Management
• Integration
• Project Portfolio Management
• Enterprise Software
• Enterprise Architecture
• Business Strategy
• Business Development
• Knowledge Management
• Business Process Improvement
• Service Management
• Go-to-Market Strategy
• Data Center
• Business Alliances
• Business Intelligence
• Strategy
• E-Commerce
• Training
• Testing
• Pmp
• Cross-Functional Team Leadership