Laurie Robbins
Manager, Network Security Services, Next Generation Firewall at IBM
- Role
- Manager, Network Security Services, Next Generation Firewall at IBM
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
About Laurie Robbins
Highly proven management professional and leader with significant experience in multi-platform IT delivery. Recognized as a change agent and excels at improving delivery quality and reducing costs. Strong track record of establishing new services, overachieving business goals, and building relationships and trust. Provided leadership and owned business direction across diverse services including network services, event monitoring and management, systems performance and capacity, systems administration, application development, engagement, storage, and architecture. Specialties: Situational and Crisis Management • Strategic Planning • Financial Management • Personnel Management • Service Delivery Negotiation • Process & Quality Improvements • Leadership and collaboration • Performance Management • Relationship Development • Project Management • Teaming • Agile Methodologies
Experience
Manager, Network Security Services, Next Generation Firewall
Jul 2020 — Present · RTP, NC, US
Led squad of next generation firewall engineers. Through service improvement initiatives and automation enablement was successful at reducing firewall change request completion time from 2 days to 7 minutes, while maintaining an 96 NPS score, experiencing 5X firewall growth, and reducing headcount.
Education
University of Tennessee, Knoxville
B.S., Computer Science
1984 — 1988
Skills
- Pmp
- Leadership
- Customer Relationship Management (Crm)
- Networking
- System Administration
- IT Strategy
- Business Process
- Servers
- Crm
- Itil
- Information Technology
- Security
- Enterprise Software
- Enterprise Architecture
- Vendor Management
- Unix
- Data Center
- Management
- Operating Systems
- Disaster Recovery
- IT Service Management
- Service Delivery
- Virtualization
- IT Management
- Integration
- Project Planning
- Aix
- Project Management
- Architecture
- Sdlc
- Software Development
- Business Intelligence
- Cloud Computing
- Ibm Aix
- Strategy
- Outsourcing
- Storage
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