Laurie Puglin

WORK HISTORY

SKILLS

ABOUT LAURIE PUGLIN

As a seasoned Human Resources Executive, I bring a wealth of experience in employee relations, people development, and retail sales, with a strong focus on delivering exceptional customer service. Throughout my career, I have honed my skills in coaching, project management, and program development, consistently driving culture change and advancing company goals. My ability to build partnerships and solve complex problems has enabled me to lead teams effectively, ensuring policy compliance and fostering an environment of continuous improvement.At Macy\'s, I spearheaded initiatives that transformed employee relations and talent management across the organization. As a Senior Manager of Colleague Advisory, I provided strategic guidance to 36 Colleague Advisory Specialists and coached six executive direct reports, enhancing their decision-making and leadership capabilities. My work in conducting investigations, administering performance-based corrective actions, and recommending policy changes led to more consistent and fair treatment of colleagues, directly contributing to a more positive workplace culture.In addition to my expertise in employee relations, I successfully managed the company\'s COVID-19 response, developing a streamlined reporting platform that significantly improved response times. My proactive approach to leadership and my commitment to leveraging technology have consistently delivered results, whether in crisis management or day-to-day operations. I am passionate about driving engagement and building a collaborative, inclusive work environment where both colleagues and the business can thrive.