Laurie Kirchner
Customer Experience Expert
- Role
- Senior Manager, Customer Service at Peet's Coffee
- Location
- Oakland, CA, US
- LinkedIn followers
- 500 followers
Customer/Client ServiceView LinkedIn profile
About Laurie Kirchner
Language is a powerful, direct form of art. Do you really know who your customers are and…
Experience
Senior Manager, Customer Service
Aug 2021 — Present · Emeryville, CA, US
Skills
- Microsoft Word
- Inventory Management
- Outsourced Solutions
- Inventory Control
- Dashboard Metrics
- Strategic Hiring
- Time Management
- Performance Metrics
- Mobile Content
- Communication
- Cross-Functional Alignment
- Web Content Writing
- Management
- Business Planning
- Competitive Analysis
- Customer Experience
- Brand Loyalty
- Voice of the Customer
- Net Promoter Score
- Retail
- Customer Retention
- Customer Service
- Training
- Customer Satisfaction
- Merchandising
- Outlook
- Microsoft Office
- Brand Management
- Copywriting
- Branded Content
- Cross-Functional Problem Solving
- Software Implementation Management
- Microsoft Excel
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