Laurie Fasano

Client Success Manager at AT&T

Role
Senior Client Services Program Manager at AT&T
Location
Raleigh, NC, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Laurie Fasano

Fiercely determined leader with more than 20 years of combined international project and program IT, telephony and contact center operations experience. A highly organized, resourceful and results driven project management professional that can manage complex, cross functional teams to success. Strong business development professional skilled in Enterprise Software, Global Delivery, IT Strategy, Software Development Life Cycle (SDLC), An exceptional performer who embraces technical nuances, process challenges, and change while maintaining positivity and integrity in all situations.

Experience

  1. Senior Client Services Program Manager

    AT&T

    Nov 2021 — Present · Raleigh, NC, US

    Client Success Manager (CSM) for client care and AT & T oversight from deal inception. Wrap-around value from Day-0 throughout Day-2 support for our customers. Fully accountable for the overall stability, and supportability of the clients contact center platform.

Education

  • Auburn University

    Bachelor of Science - BS

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Laurie Fasano — Senior Client Services Program Manager at AT&T in Raleigh, NC, US | Unifers