Laurie Rennich
Channel Sales Manager - Canada @Itron, Inc.
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WORK HISTORY
Channel Sales Manager - Canada @Itron, Inc.
Calgary, AB, CA
EDUCATION
BCIT School of Business + Media
Marketing
ABOUT LAURIE RENNICH
Engage / Empower / EducateSEW connects people with energy and water providers. Powered by AI/ML/IoT.The world has moved quickly in many areas, but none are as evident as how customers are served and how companies meet their expectations. The world of handshakes and in person deals has decreased substantially and companies need to adjust with excellence to not lose in this altered but important shift.Digital customer experience envelops the spectrum of mobile and web based interactions. Information, education, purchasing, service, payments, complaints, returns and overall customer satisfaction is now implicitly linked through your digital presence. This is only the start however, your ability to deliver is of even higher importance.Digital Operations platforms are the link between the customer’s digital experience and the organization’s ability to respond with the same speed. Linking these two under the same platform is the digital equivalent of a championship team. If your data, delivery systems and technology isn’t internally on par with your customer experience you are simply pushing the problem forward.I look forward to sharing how digital CX and digital Ops, in the same platform will transform your municipal and utility experience for your customers and your employees.
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