Laurie McLaughlin
Managing Director @Grey Space
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WORK HISTORY
Managing Director @Grey Space
GB
Founded in Scotland in 2017, we are proud to have delivered contact centre solutions for organisation of all sizes, from small in-house teams, to large-scale 24/7 BPOs, to police force control rooms across the UK and in Europe.As a partner, rather than supplier we empower our clients to elevate their game with smart, scalable technology and expert support without the complexity or the price tag.Solutions: Discover | Real Time Contact Centre WallboardsTransform contact centre operations with rapid deployment and effortless management.Accessible using any smart device, Discover features customisable KPIs, dynamic alerts, and enhanced messaging so teams can adapt to changing conditions wherever they are in the world.Unlock contact centre excellence, anywhere. Adapt | Data Automation and DistributionTurbo charge efficiency with tools to automate the extraction, processing, distribution and storage of historical voice, and omnichannel contact centre data.Get the data you need, when you need it without a human pushing buttons.
EDUCATION
Glasgow Caledonian University
BSc
SKILLS
ABOUT LAURIE MCLAUGHLIN
I began my career in a technical role developing systems and software for IBM zSeries…
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