Laurie Martinez
Sr. Customer Success Manager; Global Accounts- PayPal
- Role
- Sr Customer Success Manager-global Accounts at PayPal
- Location
- Bennington, NE, US
- LinkedIn followers
- 500 followers
About Laurie Martinez
Proven history of relationship building and customer satisfaction. Effective…
Experience
Sr Customer Success Manager-global Accounts
Jul 2007 — Present · Omaha, NE, US
Responsible for identifying and achieving growth opportunities within assigned customer portfolio.• Prepared and presented Business Reviews focusing on optimization opportunities and product adoption to meet growth goals.• Assisted merchants in meeting their revenue objectives.• Analyzed customers’ business to recognize and reduce churn exposure.• Built and developed relationships with key customer contacts.• Responsible for increasing customer processing volume by recommending enhancements to existing products or cross-selling additional products.• Liaison between customers and all internal departments including Product, Underwriting, Fraud, Risk, and Technical Support.• Point of contact for all escalation issues and operational aspects of customer relationship within assigned merchant portfolio.
Education
University of Nebraska at Omaha
BS in Business Administration
Skills
- E-Commerce
- Saas
- Payments
- Mobile Payments
- Account Management
- Salesforce.com
- Crm
- Start-Ups
- Lead Generation
- Relationship Management
- Analytics
- Product Management
- E-Payments
- Electronic Payments
- Strategic Partnerships
- Payment Card Processing
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