Laurie Helms
Support Engineering Manager in Azure Networking at Microsoft
- Role
- Support Engineering Manager - Azure Networking at Microsoft
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Laurie Helms
Senior technology leader with a demonstrated history of working in the computer software industry. Strong business development and professional skills in Service Delivery, Technical Support, Enterprise Software, Partner Management, and Enterprise Architecture.
Experience
Support Engineering Manager - Azure Networking
Nov 2019 — Present · Charlotte, NC, US
Lead and manage a team of support and escalation engineers in Azure Networking with a focus on team performance and customer obsession. Strong global leadership abilities and expertise related to building, developing and managing service and support organizations. Excellent collaboration and communication skills that build effective relationships with customers, engineering teams, field personnel and leadership within the Customer Support and Services organization and across Microsoft.
Education
University of North Carolina at Charlotte
B.A.
Skills
- Microsoft Technologies
- Cloud Computing
- Enterprise Software
- Virtualization
- Partner Management
- Program Management
- Sharepoint
- Powershell
- Saas
- Business Intelligence
- Professional Services
- Software Project Management
- Enterprise Architecture
- Windows Server
- Security
- Technical Support
- Disaster Recovery
- Data Center
- Service Delivery
- IT Service Management
- IT Strategy
- IT Operations
- Pre-Sales
- Vendor Management
- System Deployment
- Microsoft Products
- Training
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