Laurie Goldman
Chief Operating and Experience Officer @Yoursix
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WORK HISTORY
Chief Operating and Experience Officer @Yoursix
Minneapolis, MN, US
EDUCATION
Dakota County Technical College
Office Automation
Metropolitan State University
Bachelor of Arts
Mankato State University
General
Keller Graduate School of Management of DeVry University
Master’s Degree
SKILLS
ABOUT LAURIE GOLDMAN
A customer-focused, multi-dimensional executive with the ability and drive to execute. Quickly identifies opportunities and accelerates implementation toward revenue and profit generation. As a catalyst for change, flourishes at engaging relationships, driving customer obsession and influencing new ways of thinking. Proven optimizer in team development and customer experience improvements through process and technological improvements. Persuasive communicator and collaborator from the C-Suite to the front line. My leadership success is built around empathy, gratitude, process and enabling technology. Customer Experience, Chief Operating Officer. Chief Customer Champion, Customer Strategy, Customer Intelligence Advocate, Change AgentIndustry expertise; physical security, cyber security, manufacturing (building materials, food service, plumbing, cabinets) including dealer networks, telecom Technology expertise: Oracle & SAP Order Management, Salesforce, Sharepoint, Agile methodology, Website User Experience. Business/leadership concepts/methodologies: Soudagar, Iyer & Hildebrand - The Customer Experience Edge Jack Lewis - What can neuroscience teach us about customer service?Charles Duhigg - The Power of HabitJack Welch, former GE CEO -\"Good business leaders create a vision, articulate the vision, passionately own the vision and relentlessly drive it to completion.\"Stephen R Covey – The 7 Habits of Highly Effective People Please contact me at L•••••@wgoldman.com
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