Laurie Fleet

Experience

1. Partner

   PwC

   Jan 2002 — Present · Dallas, TX, US

   Laurie serves as PwC’s Quote to Cash Practice lead as well as the Revenue Management & Billing Transformation practice co-lead. She has over 19 years of experience, primarily in the telecommunications, consumer services, and financial services industries. Laurie has extensive experience in quote to cash; specifically, order management, fulfillment / provisioning, entitlements, revenue management and billing, commissions / revenue share / royalties, customer relationship management, transaction / usage processing, cash application, credit and collections, revenue assurance, project management, process analysis, improvement and control, application change management, and business risk management.Laurie routinely works with clients to define their quote to cash / billing strategies, solution architecture options, associated business cases and roadmaps through full system implementation and integration.Laurie has deep expertise in billing systems and billing system implementations across all industry segments. She has worked with many clients throughout their Q2C / BSS Transformations, particularly as clients move from a product-centric focus to a customer-centric focus as well as expanding into new business and revenue models.Overall, Laurie helps her clients gain efficiencies, reduce costs, improve customer experience, and roll-out flexible and scalable technology platforms related to their revenue cycle.

Skills

• Billing Systems
• Billing Solutions
• Business Transformation
• Billing Process
• Consolidated Billing
• Business Process Improvement
• Business Process
• Recurring Billing
• Management Consulting
• Business Analysis
• Strategic Planning
• Billing Mediation
• Finance
• Management
• Risk Management
• Sarbanes-Oxley Act
• Program Management
• Due Diligence
• Auditing
• Project Management
• Strategy
• Change Management
• Mergers & Acquisitions
• Progress Billing
• Business Strategy
• Telecommunications
• Analysis
• Crm
• IT Strategy
• Subscription Billing
• Services Billing
• Bss Transformations
• Q2c Transformations