Laurie Downen

About Laurie Downen

Experienced telecommunications professional. Skilled in VoIP, Contact Centers, LAN/WAN, Structured Cabling, and Broadband.Typical client issues:*Need to be able to work remotely and/or communicate with clients from anywhere*Address overspending on old equipment and help reduce monthly costs*Struggling with old old technology. Needs to be able to text, have a mobile app and/or desktop client *Companies expanding or adding additional locations and wanting to share resources across locationsRecent clients:*Personal training studio wanting to communicate with clients through SMS for easier scheduling*Sarasota based non-profit looking for the ability to use SMS/Texting and have workers easily work remotely*Nationwide, multi-site non-profit utilizing 4 digit dialing between extensions and sharing resources/lines to reduce costs company-wide.*Plumbing company that initially advertised their cell phone number as their business number. As they grew, that became unmanageable. We were able to solve their growing pains by converting that number to a business number that still allowed them to send and receive texts, make and receive calls on multiple phones and still answer calls while in the field through our mobile app.

Experience

1. Owner

   Centratel Services

   Jul 1982 — Present · Largo, FL, US

Education

• St. Petersburg College

  Telecommunications