Lauretta Campestre
Customer-centric Success Leader @CallMiner
- Role
- Associate Vice President Success Strategy at Callminer
- Location
- Gallatin, TN, US
- LinkedIn followers
- 500 followers
About Lauretta Campestre
Lauretta has over 20 years of experience in contact centers across diverse industries, she has dedicated her career to unlocking the potential of conversation intelligence as a catalyst for transformation. Lauretta combines her deep operational expertise with visionary thought leadership to inspire top brands to achieve their boldest business objectives.Passionate about driving meaningful change, Lauretta leads transformational efforts within Customer Success at CallMiner. Her mission is to empower customers to embrace innovation, realize measurable value, and celebrate their achievements. Guided by her unwavering belief in the power of conversation intelligence, Lauretta is committed to helping organizations transform challenges into opportunities and thrive in an ever-evolving world.
Experience
Associate Vice President Success Strategy
Sep 2015 — Present · Waltham, MA, US
At CallMiner, our team is dedicated to pioneering innovative strategies that enhance client engagement and maximize the value derived from our products. With a focus on AI and business transformation, we\'ve developed tailored success strategies that have significantly contributed to our clients\' achievements.Our approach centers on fostering strong relationships and leveraging insights to propel business objectives forward. This commitment to customer success is not just a responsibility—it\'s a passion that drives us to celebrate every milestone alongside our clients.
Skills
- Mortgage Servicing
- Production Managment
- Accounts Receivable
- Vendor Management
- Strategic Planning
- Account Management
- Credit Cards
- Executive Management
- Litigation Support
- Project Implementation
- Compliance
- Quality Assurance Management
- Loans
- Loss Mitigation
- Business Relationship Management
- Client Relationship Building
- Accounts Receivable Management
- Speech Analytics
- Credit
- Call Center Quality Assurance
- Team Leadership
- Call Centers
- Process Improvement
- Production Management
- Quality Assurance
- Customer Retention
- Customer Service
- Complaint Management
- Relationship Management
- Client Services
- Project Management
- Fdcpa
- Skip Tracing
- Project Planning
- Compliance Managment
- Sales
- Banking
- Risk Management
- Financial Services
- Crm
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