Lauren Universe

About Lauren Universe

I\'m a console-first gamer with a well-loved Steam Deck and an obsession with Pokémon…

Experience

1. Client Success Manager

   Newzoo

   May 2021 — Present

   Coordinate cross-functional projects across multiple teams throughout all stages of product creation, including Data Foundation, Product, and Engineering, to ensure timely release and accurate data.• Fiercely and passionately champion for my clients\' needs and priorities to be seen as a trusted partner, resulting in the highest retention rate on the team.• The point person for organizing meetings and taking notes, delegating action items to team members, stating clear deadlines for all tasks, and maintaining easily accessible documentation in Notion.• Proactively manage the success of a portfolio of customers to deliver consistent value across the entire lifecycle and maintain positive relationships with clients• Consistently demonstrate knowledge of Newzoo\'s platform best practices, stay up to date on trends in the industry, and operate as a Customer Success advisor for my customers.• Travel regularly to Amsterdam to the home office; travel nationally and internationally for conferences and events.• Spearheaded Newzoo\'s client meetings and presentations for GDC 2024, including building a calendar view that will be used for all future events, organizing preparatory notes for clients in an easily accessible location, allocating resources, and ensuring proper time management with stringent deadlines.

Education

• SUNY New Paltz

  Bachelor of Arts (B.A.), Psychobiology, Evolutionary Studies

  2008 — 2012

• The University of Huddersfield

  Semester Abroad, Psychology

  2010 — 2010

• SUNY New Paltz

  Master of Arts (M.A.), Psychology

  2012 — 2014