Laurent Matadidi
Head of Customer Success @CoStar Group
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WORK HISTORY
Head of Customer Success @CoStar Group
Ville de Paris, FR
CRM Manager- Content Quality Improvement: Enhanced the quality and granularity of existing content, ensuring consistency and optimizing data feeding processes- Data Reporting: Set up and maintained dashboards and reports to provide relevant data to sales representatives and management.Business Intelligence Management & Tools- Customer Hub Creation: Conceptualized and developed a customer information hub, integrating data from various sources to generate KPIs and key metrics- Data Modeling: Modeled data for Business Intelligence tools like Metabase and Power BI to facilitate in-depth analytics.Sales Support- Process Automation: Developed and implemented CRM and sales processes automation, ensuring adherence and efficiency- Team Support: Assisted the Commercial Director and supported the sales team in achieving their objectives- Opportunity Identification: Identified new sales opportunities and validated sales quotations- Contract Follow-Up: Remodeled customer source files to improve contract follow-up- Performance Reporting: Analyzed and implemented recurring reports to monitor departmental activity.Customer Service- Business Reviews: Conducted regular business reviews with customers to monitor their activities and ensure satisfaction- Customer Communication: Acted as the main point of contact for customers via email and telephone- Customer Satisfaction: Ensured ongoing customer satisfaction and managed new client onboarding and training.
EDUCATION
Université Paris Nord- Paris 13
Bachelor of Technology (BTech)
Pôle Paris Alternance (PPA)
Master's degree
Pôle Paris Alternance (PPA)
Bachelor's degree
SKILLS
ABOUT LAURENT MATADIDI
I am a highly motivated individual with a Master\'s degree in International Business Development and a proven track record of success in the business world. My passion for achieving excellence drives me to set and conquer challenging goals, and I consistently uphold the highest standards in all that I do. Beyond my professional pursuits, I find great joy and fulfillment in my diverse interests. Music, sports, and IT are not only my hobbies but also a significant source of inspiration and creativity. Whether it\'s exploring new melodies, pushing my limits in sports, or diving into the ever-evolving world of technology, my enthusiasm knows no bounds. I believe in spreading positivity and camaraderie wherever I go enabling me to connect with people easely. By sharing my passion for life, I aim to inspire others to pursue their dreams with unwavering dedication.
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