Laurent MacQuet
Global Client Director Orange @ServiceNow
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WORK HISTORY
Global Client Director Orange @ServiceNow
Paris, FR
Leading the global strategic partnership with Orange, driving the adoption of Agentic AI across the group- Strategic Pivot: Repositioning ServiceNow as the core \"Platform of Platforms\" for Telco operations, leveraging Agentic AI to automate complex Network & Customer Service workflows- Executive Alignment: Orchestrating C-Suite engagement (CIO/CTO/COO) to align the Now Platform roadmap with critical business KPIs (Opex reduction, NPS growth)- Pipeline Acceleration: Building and maturing a strategic pipeline focused on GenAI and Operational Excellence.
EDUCATION
ISEG
Master, Business Dev / Marketing
Université Paris 8
Master's Degree (M2), eBusiness Strategy
SKILLS
ABOUT LAURENT MACQUET
I am not just a sales leader; I am a growth architect for the world\'s largest enterprises.With over 20 years of experience at ServiceNow, Google, and Microsoft, I specialize in one thing: orchestrating complex, high-stakes transformations that bridge the gap between technical innovation (AI, Cloud, IoT) and P&L imperatives.My expertise spans across Telco, Services, and Retail, where I have consistently- Built and led C-Level strategic alliances that reshaped market positioning- Negotiated and closed multi-year, 9-figure deals- Driven double-digit YoY growth in saturated markets by pivoting conversations from \'cost\' to \'value\'.Currently at ServiceNow, I am helping a global Telco organization leverage Agentic AI and the Now Platform to not just streamline operations, but to reinvent their business models.
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