Laurent Tetang

Information Technology Consultant @Meta

Toronto, ON, CA

Lead project for ArcelorMittal Canada infrastructure process optimization and implementation • Led design, planning, several meetings, collaboration, and auditing preparation phase following the Corporation Information Technology Group control (ITGC) framework with the IT Division team.• Coordinated auditing of their IT infrastructure and production management processes according to ITIL• Diagnosed, and analyzed ArcelorMittal Canada IT Support system problems, inefficiencies, Strengths, Weaknesses, and Industry benchmarks to lay the groundwork for improvement and recommendations• Provided advice on IT Contact center, Help desk, and infrastructure Support best practices, collaborating with Level 1, 2, and 3 supports agents, engineers, team leads, CIO, and General Manager• Monitored project progress with agile Gantt chart, to meet stakeholders requirements• Planned road maps for staff training and performance assessment in collaboration with IT manager