Lauren Straka Zinn

About Lauren Straka Zinn

I am a dynamic and highly-motivated professional with demonstrated expertise in a wide range of business functions, such as: account management, customer service, data analysis, financial services, risk management, commercial credit, marketing, and employee training. I am a self-directed and results-oriented professional offering a dynamic career history of progressive experience. Experian is a global leader in providing information, analytical tools and marketing services to organizations and consumers to help manage the risk and reward of commercial and financial decisions. Using our comprehensive understanding of individuals, markets and economies, we help organizations find, develop and manage customer relationships to make their businesses more profitable.Please feel free to contact me at l••••••••@experian.com.

Experience

1. Account Executive, Middle Markets

   Experian

   Apr 2016 — Present · Schaumburg, IL, US

   Elevated based on over-achieving quota in prior role at this leading provider of data and predictive insights, assigned to team focused on retaining and expanding existing accounts. With seven figure quota, analyze contracts and relationships and identify opportunities to upsell and cross sell within customer portfolio across multiple industries. Identify and call existing and new decision makers. As hunter/farmer, gather and evaluate clients’ business goals, issues, concerns, and challenges. Propose solutions including pricing. Address client concerns and close deals. Manage contract renewals. Respond to customer inquiries around billing, technical issues, product training, account utilization and other matters. Mentor new hires and other team members. • Consistently over-achieved monthly and quarterly quotas for new revenue. • Grew product footprint in existing customers adding hundreds of thousands of dollars in revenue.• Expanded into new customer departments/divisions, increasing market share and revenue by six figures. • Named Account Management Person of the Year • President’s Club winner.

Education

• University of North Texas

  Bachelor of Arts (BA), Mathematics

  2006 — 2011

Skills

• Event Planning
• Problem Solving
• Crm
• Employee Training
• Salesforce.com
• Leadership
• Cash Handling Experience
• Data Entry
• Direct Sales
• Cold Calling
• Fashion
• Credit Analysis
• Organization
• Business Strategy
• Phone Etiquette
• Multi Tasking
• Communication
• Putting the Customer First
• Time Management
• Cashiering
• Store Management
• Customer Satisfaction
• Training
• Team Building
• Management
• Telephone Skills
• Customer Experience
• Employee Relations
• Teamwork
• Loss Prevention
• Listener
• Take Direction
• Inventory Management
• Customer Oriented
• Inventory Control
• Organizational Leadership
• Merchandising
• Outlook
• Microsoft Office
• Sales