Lauren Abel
Client Service & Payroll Representative | SMB Solutions at Paychex | Payroll & HCM Specialist | Driving Client Retention & Satisfaction | Expert in Paychex Flex
- Role
- Service Representative - Smb Service at Paychex
- Location
- Allentown, PA, US
- LinkedIn followers
- 500 followers
About Lauren Abel
I am a client-focused service professional dedicated to helping small and medium-sized businesses navigate the complexities of payroll and HR. In my current position role at Paychex, I work with business owners to help manage their Human Capital Management.I serve as a primary point of contact for SMB clients, providing expert guidance on payroll, benefits,labor compliance, etc. to help simplify their most complex back-office tasks. My goal is to give business owners their time back so they can focus on what they do best: growing their companies. I pride myself on the way I conduct business and am passionate about building long-term partnerships rooting in accountability and respect.
Experience
Service Representative - Smb Service
Feb 2026 — Present
Deliver high-quality service and support to Small and Medium Business (SMB) clients, ensuring accurate and timely payroll processing and HR solutions- Serve as the primary point of contact for a dedicated client base, resolving complex inquiries related to Human Capital Management (HCM), tax regulations, and labor compliance- Utilize Paychex Flex and other proprietary software to manage client accounts, document interactions, and maintain data integrity within Salesforce and HRIS systems- Partner with internal teams—including Sales and Payroll Specialists—to streamline the onboarding process and improve overall client retention- Educate business owners on payroll best practices, new product initiatives, and applicable federal, state, and local payroll regulations- Proactively identify client needs and recommend additional Paychex services to help them optimize their business operations and maximize productivity- Maintain a high level of performance in a fast-paced environment, consistently meeting or exceeding Service Level Agreements (SLAs).
Education
Kutztown University of Pennsylvania
Bachelor of Arts (B.A.), Communications & Public Relations
2009 — 2011
West Chester University of Pennsylvania
Speech Communcation
2007 — 2009
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