Lauren Schoenadel
Product Manager, Capital One Shopping @Capital One
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WORK HISTORY
Product Manager, Capital One Shopping @Capital One
Boston, MA, US
EDUCATION
Babson College
Bachelor of Science in Business Administration, Retail Supply Chain Management
Kingswood Oxford School
Diploma
The London School of Economics and Political Science (LSE)
Alternative Investments
MITx Courses
Logistics, Materials, and Supply Chain Management
SKILLS
ABOUT LAUREN SCHOENADEL
I have over five years of experience identifying and solving some of the customers\' biggest pain points, driving over $100M in cost savings and improving customer experience. I’m often requested by leaders, given my record of high analytical rigor, and delivering high-value projects with speed and accuracy.Currently, as the global owner for returns customer experience, I work cross-functionally to optimize the end-to-end returns process and customer policy, balancing operational costs with customer experience. In this role, I obtain stakeholder buy-in, build the business case, and coordinate the implementation across various teams in technology and customer service to ensure success.Some of my recent achievements include:* Managing a centralized analytics team that supports the broader team (returns and incident orders).* Leading a cross-functional group to improve monitoring and reporting of financial pipelines, ensuring that all systems are operating as they should and reporting out to senior leadership* Building a real-time performance dashboard for our warehouses using DataStudio, improving data visibility across our operations network, and increasing associate performance by 10%.
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