Lauren Roncevic

About Lauren Roncevic

Leveraging my experience across multiple industries, including healthcare, P&C insurance and asset management, I now work with major health insurers and health systems to help them improve their websites and the member/patient experience, as well as to increase understanding of their competitors\'​ offerings. As a Research Director, I manage custom client engagements and conduct extensive qualitative research, benchmarking and analysis.Corporate Insight (CI) was founded in 1992 with a mission to help companies provide the best possible customer experience for their prospects, customers and advisors. From the perspective of actual account holders, we are able to provide our clients with detailed, unbiased research and actionable recommendations to improve their digital offerings and overall user experience. Corporate Insight’s research examines how financial service companies connect with prospective and current customers via digital channels – websites, mobile platforms and social media properties – and offline channels – branch, mail and phone-based systems. By comparing the offerings of competing firms, we are ableto highlight best practices related to content, design, functionality and offline support.

Experience

1. Senior Director of Research

   Corporate Insight

   Feb 2023 — Present · New York, NY, US

Education

• International Education of Students Institute - Barcelona, Spain

  Study Abroad Program, Advanced Spanish

  2009 — 2009

• The George Washington University School of Business

  Bachelor of Business Administration, Economics & Public Policy

  2006 — 2010

Skills

• Microsoft Office
• Management
• Social Media
• Marketing
• Public Relations
• Analysis
• Market Research
• Competitive Intelligence
• Social Networking