Lauren Lachance

About Lauren Lachance

Boise State University graduate with a Bachelor\'s degree in Communication and a certificate in Project Management. Currently a Shift Supervisor at Starbucks, where I lead with positivity, support partner development, and help create meaningful customer connections in a fast-paced environment.Throughout my college journey and professional experiences, I’ve built a strong foundation in event planning, community engagement, team leadership, and strategic communication.

Experience

1. Shift Supervisor

   Starbucks

   May 2025 — Present · Boise, ID, US

   Serve as the primary liaison between store management and hourly partners, creating a culture of collaboration that improves communication and team alignment across shifts.• Lead and motivate teams of 5–10 partners per shift, delegating tasks, ensuring accountability, and maintaining morale in a high-volume environment resulting in consistent customer satisfaction scores.• Provide real-time coaching to team members to improve efficiency, customer service, and adherence to Starbucks standards leading to reduced order errors and stronger bar partner performance.• Demonstrate strong cash handling skills, including safe counts, deposits, and daily reconciliations.• Resolve partner conflicts, customer escalations, and logistical issues with a calm, solutions-focused approach, leading to smoother shift transitions and improved partner trust in leadership.

Education

• Boise State University

  Communication, Project Management

• Kentwood High School

  High School Diploma, General Studies