Lauren M.
- Role
- Organizational Development Program Manager at Upgrade, Inc.
- Location
- Phoenix, AZ, US
- LinkedIn followers
- 500 followers
About Lauren M.
As a Learning & Organizational Development leader with extensive experience in operations, strategy, design, and execution, I am passionate about empowering individuals and organizations to reach their full potential. With a strong background in corporate L & OD and foundational experience and graduate level credentials in education, I bring a unique perspective to the table. Throughout my career, I have worked with multinational, Fortune 500 companies, including Block, Inc (Square), where I held multiple roles, including Interim Global Head of Learning Strategy, Content and Design, Senior Global Learning Program Manager, and New Hire Onboarding Program Manager. I have a proven track record of success in creating and implementing programs such as:*Global New Hire Onboarding for multiple departments/call center environments *Customer Interaction Frameworks *Sales Methodologies *Global Train the Trainer program *Leadership Onboarding + Ongoing Development *Customer Success Coaching program (tailored programming for all levels of leadership and coaches within global CS org) Additionally, I have created end-to-end learning and knowledge management strategies to support a wide variety of business initiatives, including tool implementations, product and global vertical (BU) launches. My key strengths include communication, thought leadership, strategy, leadership development, coaching, content and experience design, problem-solving, cross-functional collaboration, and change management. I am an expert communicator and relationship builder with a focus on trust, respect, and partnership. Whether you need an L&D strategy roadmap, help understanding how your organization can leverage AI to power training innovations, or best-in-class leadership and employee development programs, I can help your team reach its potential. Let\'s discuss how I can support the growth of your most vital asset - your people. Visit laurenmyerscough.com for more details and to get in touch. Tech stack includes but is not limited to:*Google Suite *Microsoft Suite *Slack/Teams *Workflow Tools: Figma, Miro, Workflowy, Lucidchart, etc *Project Management Tools: JIRA, Asana, Coda, Notion, Evernote, Wrike, etc *AI: ChatGPT, Perplexity, Gemini, Jasper.ai, Copilot, Claude, Tome, Beautiful.ai, etc *Creative: Canva, Articulate 360, some Adobe *Learning + Knowledge Management Systems: Cornerstone, Workday, Docebo, Mindtickle, Salesforce, Confluence, etc.
Experience
Organizational Development Program Manager
Dec 2024 — Present
Education
Webster University
Bachelor of Arts (B.A.)
Webster University
Master of Arts - MA
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