Lauren M.
Rm General Manger @MobilityWorks
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WORK HISTORY
Rm General Manger @MobilityWorks
Alexandria, VA, US
Oversee multi-state wheelchair-accessible vehicle sales operations, covering Virginia, Maryland, and Washington, D.C.Spearhead sales strategy development, driving a 15% YoY revenue increase through market expansion and targeted outreach.Lead a high-performing team, implementing customer success initiatives that improved retention by 20%.Develop and execute regional marketing events, trade shows, and community outreach programs, strengthening brand visibility and generating high-quality leads.Collaborate with finance, sales, and marketing teams to optimize pricing strategies and promotional campaigns.Manage customer engagement programs, ensuring a seamless end-to-end buying experience through CRM and personalized follow-ups.Drive process improvements, increasing operational efficiency while maintaining a customer-first approach.
EDUCATION
Kaplan University
Bachelor of Science - BS
University of Houston
Associate of Science - AS
ABOUT LAUREN M.
Dynamic Senior Operations & Project Leader with over 15 years of experience in human resources, business development, and project management. Skilled in spearheading teams to deliver compliance, effective communication, and workforce development. Adept in aligning HR strategies with business goals, managing P&L, and driving operational improvements. Known for excellent communication, proficiency in MS Office, CRM, Tableau, Salesforce,Power BI and Cerner, and a strong record in territory expansion and client relationship management.
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