Lauren Mullikin
Associate Manager, Customer Success @VelocityEHS
Signup · Get unlimited contacts
WORK HISTORY
Associate Manager, Customer Success @VelocityEHS
In my current role, I provide leadership, direction, and management for a team of Customer Success Managers and actively influence strategic planning for Customer Success as a whole. I work closely with other departments across VelocityEHS to improve internal processes that drive an improved customer experience.Primary Duties and Responsibilities- Mentor and coach team members on goals and career growth- Conduct regular one-on-one meetings and annual performance evaluations to ensure team is successful- Review key performance indicators (KPIs) and use metrics to improve quality and efficiency of team- Effectively resolve internal and external challenges brought forward by Customer Success teams- Actively participate in strategic planning for Customer Success within the organization- Collaborate with management and team members across all departments within Customer Experience, Operations, Sales, Marketing, Product, and Renewals- Conduct in-depth interviews with candidates, resulting in the successful hiring of qualified individuals who aligned with organizational goals and culture.\"
EDUCATION
Bradley University
Bachelor’s Degree, International Business, Spanish
Universitat Pompeu Fabra
International Business
SKILLS
ABOUT LAUREN MULLIKIN
Customer Success Expert | Collaborator | Continuous Learner | Health Nut | World Traveler
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.