Lauren Salmon
Customer Success Leader | Turning retention into revenue
- Role
- Board Member at WCG
- Location
- Bend, OR, US
- LinkedIn followers
- 500 followers
About Lauren Salmon
I build customer success systems that turn customers into long-term revenue. For the past several years, I’ve helped startup SaaS companies design and scale Customer Success from the ground up — building onboarding journeys, health scoring models, retention strategies, and expansion playbooks that actually move the needle. Along the way, I saw a pattern: Most growing companies don’t have an acquisition problem. They have a retention leak. That’s where I focus my work. I help founder-led businesses and SaaS teams- Reduce churn - Improve onboarding and activation - Create clear customer health signals - Turn customers into expansion and referral engines
Experience
Board Member
Jul 2019 — Present · CA
Education
UC San Diego
Grant Writing Certificate
2008 — 2008
San Diego State University
Marketing and Media
2009 — 2009
Arizona State University
BA, Sociology
1999 — 2003
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