Lauren Irby

About Lauren Irby

Client-centric and results-driven professional with experience in driving growth through account management, client success, and relationship development across large enterprise organizations. Adept at partnering with C-level executives and internal teams to deliver strategic value, drive adoption, and exceed retention and revenue goals. Known for strong communication, creative problem solving, and a passion for building lasting client relationships. Recognized for excellence in client service, contract expansion and internal process improvement. Beyond these professional competencies, devotes time to helping others and expressing creativity through volunteer positions of leadership in the community.

Experience

1. Senior Strategic Client Success Manager

   Matterport

   Dec 2025 — Present · Richmond, VA, US

   At Matterport, we\'re on a mission to unlock the full potential of properties for our customers. With our state-of-the-art 3D digital twin solutions and AI-powered property insights, we are revolutionizing every phase of the building lifecycle and reshaping the future of property marketing and operations. Matterport digital twins go beyond 3D virtual tours by transforming your properties into valuable data. With features like detailed layouts, informative labels, precise measurements, and comprehensive analytics, our advanced AI engine provides instant access to powerful insights that can revolutionize the way you interact with your spaces.

Education

• Elon University

  Sport and Event Management, Business Administration

  2011 — 2015