Lauren Kelley
- Role
- Principal Customer Success Manager, Strategic Accounts - Sales Solutions at Linkedin
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
About Lauren Kelley
Accomplished, energetic, results-driven technology leader with over 17 years of…
Experience
Principal Customer Success Manager, Strategic Accounts - Sales Solutions
Sep 2021 — Present
Continuous learning is a core value of mine. After a hiatus while raising my children, I am eager to be a people leader again. In addition to my daily responsibilities, I have been sharpening those skills through LinkedIn programs and 1:1 mentorship.• Participate in the hiring process and onboarding of new talent• Mentor CSMs across the organization on career development and progression• Participate in LinkedIn\'s Peak Academy, a one-of-a-kind, multi-year career development program designed to help build both hard and soft skills to become the type of professional who can thrive in any role• Selected and participated in LinkedIn’s 2022 EmpowerIn NAMER/EMEAL cohort - a program to develop self-aware, empowered women leaders to amplify their impact at LinkedIn & lead with courage and confidence• Participated in an internal mentorship program designed to coach junior Customer Success Managers while improving operational skills in people management• Participated in LinkedIn\'s Culture [IN]sider ERG program which provides an opportunity for all finalist candidates to speak with an employee at LinkedIn who is part of a community they identify with, as a member or an allyI continue to partner with some of our most strategic global enterprise customers to drive adoption and success of our sales product, Sales Navigator. I manage a $16MM+ book of business in ARR and work with a high performing and driven organization, from my local and regional Customer Success and Strategic Account Manager teams, to our cross-functional partners, all with the common goal of ensuring our customers are set up for success and receiving maximum value from their Sales Navigator investment.
Skills
- Merchandising
- Email Marketing
- Sales Management
- Salesforce.com
- Team Building
- Market Planning
- Strategic Partnerships
- Customer Experience
- Product Marketing
- Negotiation
- Process Improvement
- Marketing Strategy
- Vendor Relations
- Sales
- Project Management
- E-Commerce
- Competitive Analysis
- Online Advertising
- Pricing Negotiations
- P&L Management
- Account Management
- Project Planning
- Marketing
- Product Management
- Product Development
- Promotions
- Management
- Leadership
- Vendor Management
- Retail
- Pricing
- Analytics
- P&L Responsibility
- Cross-Functional Team Leadership
- Strategy
- Contract Negotiation
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