Lauren Mayo
Digital Project Manager | Experiential & Emerging Tech | Customer Success & E-Commerce Strategy | Webby-Nominated Work
- Role
- Associate Program Manager at Cranium AI
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Lauren Mayo
Digital Project Manager with 5 years of experience leading creative and experiential…
Experience
Associate Program Manager
Feb 2025 — Present · New York, NY, US
Support the execution of Cranium’s AI security programs by coordinating managed offerings for customers in the financial, energy, and life sciences industries. Lead collaboration with third-party vendors to develop and deliver AI Cards, and guide customer onboarding to ensure smooth platform implementation and early success. Work cross-functionally to sustain engagement, resolve issues, and provide best-practice guidance.Develop internal operational frameworks, including Cranium’s first Quarterly Business Review (QBR) process, customer health scoring models, and NPS systems, to improve efficiency, strengthen retention, and align executives on key account priorities.
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