Lauren Jerome

About Lauren Jerome

I am fascinated by improving customer experience and client strategy, and I thrive when presented with challenges I can solve. As a Sr. Retention Programs Manager, my role is to increase Gartner client retention and growth for prioritized accounts. I work cross-functionally to identify & mitigate renewal risks, problem-solve growth challenges, and drive process efficiencies and innovations.Previous Experience: Marketing and customer success roles in the software, CPG, entertainment, and research & consulting industries. I\'ve worked in corporate, agency, and field marketing environments, on both small and large teams.CliftonStrengths: Communication, Woo, Achiever, Significance, IndividualizationMyers Briggs: Extraverted, Sensing, Thinking, Judging (\"The Executive\")Universum Career Type: CareeristCareerCode: Social/Conventional, Enterprising, Investigative, Artistic, RealisticEnneagram: Successful Achiever (3), Protective Challenger (8)Headshot by Eric Ronning:

Experience

1. Sr Manager, Retention Programs Global Enterprise High Tech

   Gartner

   Feb 2025 — Present

Education

• UMN Carlson School of Management

  Bachelor of Science in Business (B.S.B.), Marketing

  2012 — 2016

Skills

• Strategic Planning
• Social Media Marketing
• Powerpoint
• Communication
• Website Management
• Writing
• Salesforce.com
• Project Management
• Social Media
• Market Research
• Leadership
• Adobe Muse
• Email Marketing
• Wordpress
• Marketing Strategy
• Blogging
• Research
• Copy Editing
• Marketing
• Initiator
• Google Drive
• Event Planning
• Strategy
• Teamwork
• Networking
• Time Management
• Art Direction
• Microsoft Office
• Sales
• Hootsuite
• Public Speaking
• Customer Service
• Effective Communication
• Team Leadership