Lauren Hunter-Juarez
Senior Member Enrollment Specialist @Hinge Health
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WORK HISTORY
Senior Member Enrollment Specialist @Hinge Health
NC, US
As a key contributor in a high-growth, fast-paced startup environment, I lead member enrollment strategy and execution across both virtual and in-person channels. I serve as a trusted partner to cross-functional teams and clients, driving enrollment outcomes, optimizing member experience, and influencing department-wide initiatives. • Represent Hinge Health at client-facing events—including health fairs and Hinge Health @ Work activations—owning end-to-end event execution from member engagement and product demos to enrollment and onboarding support • Provide expert application assistance, walking members through eligibility, troubleshooting, and account setup to ensure smooth, high-conversion enrollments • Deliver personalized virtual onboarding via SMS, phone, and email, removing technical and motivational barriers and enabling successful program activation • Collaborate cross-functionally with Customer Success, Marketing, Product, Compliance, and Clinical teams to execute client-specific strategies and pilots aimed at improving member conversion and client ROI • Manage a high-volume caseload of 200+ members weekly while consistently exceeding KPIs for onboarding, satisfaction, and engagement • Conduct proactive follow-up and cold outreach to convert leads post-event, contributing to member acquisition, retention, and long-term client satisfaction • 2 time Movers Award recipient and regularly evaluated as “Exceeds Expectations” for exceptional performance and cross-functional collaboration • Lead the AccessABLE Employee Resource Group (ERG), partnering with DEI, L&D, and Product to drive inclusive design and equitable care strategies across the company • Chair the departmental Culture Committee, organizing high-impact initiatives to improve team morale, engagement, and collaboration • Contribute to departmental innovation through pilot programs and process improvements, helping scale impact and performance across the Member Enrollment team
EDUCATION
East Carolina University
Bachelor of Arts (B.A.), Psychology and Human Development and Family Science
SKILLS
ABOUT LAUREN HUNTER-JUAREZ
As a Senior Member Enrollment Specialist at Hinge Health, I play a critical role in driving revenue for the company by providing a high touch, personalized services to members in the early stages of their journey. I help them in their first time use of Hinge Health products and services, and remove any roadblocks preventing them from starting their exercise therapy. With a Bachelors degree in Psychology and Human Development and Family Science from East Carolina University, I have a strong background in understanding human behavior and motivation, which enables me to engage effectively with members, health care providers, and internal work groups. I have over 7 years of experience in customer service and case management, where I have demonstrated excellent leadership, interpersonal, organizational, and communication skills. I am a fast learner with an aptitude for understanding technical applications and a skilled multi-tasker who can handle multiple workflows. As the co-lead of the disability-focused Employee Resource Group, I am passionate about creating meaningful impact by advancing diversity, equity, and inclusion, with a focus on accessibility and empowerment for all employees.I combine strategic vision with hands-on execution to drive initiatives that foster belonging and inclusivity. Known for creating safe and empathetic spaces, I value transparency and work to ensure all voices are heard, particularly those from underrepresented communities.With a global perspective and cultural sensitivity, I partner across teams to design, implement, and scale programs that embed equity and accessibility into every level of the organization, driving measurable outcomes and lasting change.
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