Lauren Ho
Head of Consulting and Implementation - Americas @Deliverect
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WORK HISTORY
Head of Consulting and Implementation - Americas @Deliverect
EDUCATION
University of Toronto
Project Management Certificate
George Brown College
Bachelor of Business Administration
SKILLS
ABOUT LAUREN HO
Customer-centric and data-driven leader driving efficiency, scale, and adoption success in SaaS environments. Passionate about leveraging technology, collaboration, and scalable systems to empower teams and deliver meaningful impact. Skilled at turning customer feedback into actionable strategy and building high-performing teams. At Deliverect, I scaled a global implementation function, launched enablement initiatives, and developed customer insights programs that reduced onboarding time, boosted adoption rates, and increased service capacity. I excel at building scalable processes that accelerate time to value and deliver exceptional customer experiences. Key Skills: Onboarding & Implementation | Product Enablement | Customer Feedback Strategy | Cross-functional Leadership | SaaS | Customer Success | Data-driven Insights | Adoption & Retention | Process Optimization | Team Development | Stakeholder Alignment
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