Lauren Ho

Head of Consulting and Implementation - Americas @Deliverect

Halifax, NS, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jun 2024 — Present

Head of Consulting and Implementation - Americas @Deliverect

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EDUCATION

N/A

University of Toronto

Project Management Certificate

2007 — 2011

George Brown College

Bachelor of Business Administration

SKILLS

Restaurant ManagementNew Restaurant OpeningsPre-OpeningHospitalityCulinary SkillsRevenue AnalysisResortsWineHotelsHotel ManagementRestaurantsCateringHospitality ManagementMenu DevelopmentHospitality IndustryFoodFine DiningFront OfficeTourismFood & BeverageEvent PlanningEvent ManagementRooms Division

ABOUT LAUREN HO

Customer-centric and data-driven leader driving efficiency, scale, and adoption success in SaaS environments. Passionate about leveraging technology, collaboration, and scalable systems to empower teams and deliver meaningful impact. Skilled at turning customer feedback into actionable strategy and building high-performing teams. At Deliverect, I scaled a global implementation function, launched enablement initiatives, and developed customer insights programs that reduced onboarding time, boosted adoption rates, and increased service capacity. I excel at building scalable processes that accelerate time to value and deliver exceptional customer experiences. Key Skills: Onboarding & Implementation | Product Enablement | Customer Feedback Strategy | Cross-functional Leadership | SaaS | Customer Success | Data-driven Insights | Adoption & Retention | Process Optimization | Team Development | Stakeholder Alignment

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