Lauren Griessel
Engineering Manager, Efficiency Engineering at Twilio
- Role
- Engineering Manager, Efficiency Engineering at Twilio
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Lauren Griessel
Experienced Analyst, Consultant and Program Manager with a demonstrated ability of working in the software industry. Use my expertise in change management to help develop initiatives that increase adoption and ensure customers realize value.As a Program Manager I advocate for Customer Success to ensure all teams including support, professional services, education, CSMs/CSAs needs are met. This includes partnering with Products and Engineering to prioritize features, working with Pre-Sales to ensure what is demoed can be translated into professional service engagements and streamlining existing processes or creating new processes to drive efficiencies.
Experience
Engineering Manager, Efficiency Engineering
Jan 2025 — Present · Austin, TX, US
Education
University of Cape Town
Bachelor of Business Science, Organisational Psychology
2011 — 2014
Skills
- Customer Service
- Microsoft Excel
- Communication Skills
- Organizational Development
- Problem Solving
- Organization Skills
- Management
- Teamwork
- Team Management
- Communication
- Software Documentation
- Teaching
- Time Management
- Cross-Functional Coordination
- High Organizational Skills
- Change Management
- Data Analysis
- Listening to Others
- Organizational Change Agent
- Conflict Resolution
- Program Management
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