Lauren Etsitty
Business Leadership Program | Technology Track | Frontline Experience (FX)
- Role
- Business Leadership Program - Technology Track at Synchrony
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
Experience
Business Leadership Program - Technology Track
Jul 2025 — Present · New York, NY, US
As part of the Frontline Experience (FX) Technology Team at Synchrony, I will work to improve the associate and agent journey by engaging directly with frontline teams. This includes gathering and analyzing agent feedback, conducting site visits and virtual roundtables, and identifying opportunities to enhance daily operations. I will collaborate cross-functionally with internal technology, HR, and operations teams to implement solutions, while communicating insights to stakeholders. This rotation will allow me to gain hands-on experience in project management and leadership, while deepening my understanding of operational processes.
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