Laurence Hall

Relief Manager @Workspace Group

London, GB

Commercial Property Manager August 2013 – Present | Workspace Group PLCManaging day-to-day operations across a portfolio of commercial properties and coworking sites, ensuring tenant satisfaction, full regulatory compliance, and consistent service delivery.Key Responsibilities & Achievements:Liaising daily with tenants and clients, ensuring swift resolution of issues and high retention through proactive service.Coordinating planned and reactive maintenance across multiple sites, reducing downtime and enhancing operational efficiency.Managing soft service contractors (cleaning, security, waste, front-of-house), escalating issues and reviewing performance against SLAs/KPIs.Conducting site inspections and audits, addressing safety, cleanliness, and maintenance to uphold brand standards.Ensureing compliance with all statutory and regulatory requirements, including fire safety, legionella testing, and asbestos management.Superviseing contractor activities on-site, ensuring all works are delivered safely, on time, and to specification.Approveing and issueing Permits to Work, and monitoring high-risk tasks to prevent disruption to occupiers.Leading reinstatement and exit inspections, protecting commercial interests and ensuring smooth handovers.Collaborating with the sustainability team to raise EPC ratings and implement effective recycling schemes.Acting as Deputy Cluster Lead when required, managing teams and reporting on service performance across regions.Led refurbishment of Leroy House sq. ft.), helping achieve BREEAM “Excellent” through collaboration with architects and stakeholders.Increased car park revenue by 12%(£15k annually) by introducing user compliance systems.Saved £6k annually by restructuring cleaning schedules based on site usage trends.Retained 60% of tenants during a major site refurbishment by proactively relocating clients and maintaining service continuity.