Lauren Brooks-Rooney

About Lauren Brooks-Rooney

Accomplished customer experience professional with expertise in customer strategy, front office transformation, customer insight creation and customer technology implementation. Curiosity and passion for enhanced customer experiences drive me to seek success for my clients, and my teams.At KPMG, we help organizations effectively engage customers by capitalizing on key market trends, leveraging innovative technology, harnessing the proliferation of data sources, optimizing processes, and leveraging sales, marketing and service capabilities as levers in the delivery of better customer experiencesOutside of the office I enjoy exploring the great outdoors of the PNW on foot and by bike with my husband and dog.Highly skilled in: Marketing & customer insight generation, Data analysis and interpretation, Marketing strategy, and VoC system implementation

Experience

1. Director

   KPMG US

   Sep 2022 — Present · Seattle, WA, US

   I will act as a driver for change in enhancing the customer experience for the clients that I support, leading teams to deliver excellence and thoughtful customer design.

Education

• Queen Margaret University Edinburgh

  BA (Hons), Marketing with Psychology; business consultancy management and fashion marketing

  2007 — 2011

Skills

• Customer Satisfaction Research
• Job Costing
• Customer Insight
• Budget Management
• Supplier Management
• Delegation
• Research Design
• Segmentation
• Market Research
• Project Management
• Quantitative Research
• Marketing Research
• International Project Management
• Consumer Behavior
• Marketing
• Consumer Behaviour
• Fmcg
• Consumer Insight
• Client Relations
• Management
• Research