Lauren Bringle
- Role
- Manager, Customer Experience and Operational Content at Self Financial, Inc.
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Lauren Bringle
I have 15 years of experience driving positive customer interactions and key business…
Experience
Manager, Customer Experience and Operational Content
Jan 2022 — Present
Implemented first ever Voice of the Customer program at Self to leverage CS data insights to drive cross-channel customer experience improvements that impact customer acquisition and contact deflection metrics- Oversaw UX and Content redesign of Help Center to improve Google Search visibility, increase digital containment rate, and reduce incoming support contacts, working with UX designers and cross-functional business stakeholders - Manage Operational content strategy, including customer-facing FAQs and support-enablement content as well as issues communications- Spearheaded first Customer Communications Guide to define style and requirements for content across Product, Operations, Customer Support, and Marketing channels.
Education
The University of Texas at Austin
B.A, Art History
2010
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