Lauren B.
Client Success & Experience Manager | RIA & BD Operations | Elevating the Client and Advisor Experience Through Innovation and Efficiency
- Role
- Senior Operations Associate - Back Office Operations at Provenance Wealth Advisors
- Location
- West Palm Beach, FL, US
- LinkedIn followers
- 500 followers
Experience
Senior Operations Associate - Back Office Operations
Jun 2019 — Present · Fort Lauderdale, FL, US
Lead daily operations for a dual-registered RIA and Broker-Dealer, supporting 16+ Financial Advisors managing over $3B in AUM, ensuring consistent service delivery, operational efficiency, and ultimately enhancing the client experience across the firm-Support the CCO/COO in aligning firm operations with regulatory standards and long-term strategic goals, contributing to process improvements that position the firm for future scalability-Supported the firm’s Orion onboarding and Schwab custodial onboarding by developing end-to-end workflows, building training resources, and coaching staff to ensure minimal disruption to client service-Mentor and coach team members on new processes and systems, serving as a subject-matter resource for technology adoption and operational best practices-Manage complex service requests and escalations as the primary point of contact for our custodians ensuring timely resolution and minimizing disruptions to Advisor and client service-Recipient of the PROVI Award: A company-wide recognition for standout performance, dedication to advisor support, and excellence in service delivery that strengthened client outcomes.Securities offered through PWA Securities, LLC. Member FINRA/SIPC. Investment advisory and financial planning services offered through Provenance Wealth Advisors, a Registered Investment Advisory Practice. Provenance Wealth Advisors is not a registered broker/dealer.
Skills
- Problem Solving
- Teamwork
- Operational Risk Management
- Banking
- Investments
- Team Leadership
- Financial Statement Analysis
- Securities Market
- Customer Service
- Financial Analysis
- Microsoft Office
- Microsoft Word
- Anti Money Laundering
- Corporate Finance
- Negotiation
- Accounting
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