Lauren Bennett

About Lauren Bennett

Director-level leader with deep experience across customer success, support operations, and post-go-live execution within aviation SaaS. I bring over 15 years in aviation environments and more than 8 years supporting and implementing software for charter, Part 91, and safety-critical operations.My background spans customer success, support, onboarding, and cross-functional execution, with a focus on ensuring customers are supported effectively throughout the lifecycle — from implementation through long-term operational use. I have extensive experience working with large aircraft operators, coordinating training, managing escalations, and partnering closely with product, engineering, and safety teams.I am known for building strong relationships grounded in trust, clarity, and follow-through, particularly in complex or high-change environments. I value consistency, accountability, and practical solutions that protect both customer experience and operational integrity.My passion is aviation and supporting the people who operate within it. I am comfortable working independently or collaboratively across distributed teams and adapt easily as business needs evolve, while maintaining a strong focus on customer trust and execution.Specialties: Customer Success Leadership · Support Operations · Aviation SaaS · Flight Operations Systems · Safety-Critical Software · Post-Go-Live Customer Experience · SaaS Implementation · Training & Enablement · Cross-Functional Collaboration · Process Improvement · Remote Team Leadership

Experience

1. Director Product Support & Customer Operations Aviation Saas

   Portside

   Oct 2025 — Present

   Lead and scale global support operations across multiple aviation software platforms and customer segmentsDrive operational consistency, ticketing workflows, and post-go-live customer experienceCollaborate with product, engineering, and safety teams to support reliable releases and issue resolution

Education

• Embry-Riddle Aeronautical University

  Masters of Science in Aeronautics, Aviation Management and Operations

  2011 — 2015

• Embry-Riddle Aeronautical University

  Bachelor of Science - BS, Aerospace Studies - Business Aviation, Safety and Aeronautics

  2001 — 2004

Skills

• Aviation
• Sales
• Aircraft
• Helicopter Operations
• Sales Management
• Flights
• Customer Service
• Aerospace
• Training
• Commercial Aviation
• Management
• Microsoft Excel
• Aircraft Maintenance
• Operations Management
• Microsoft Office
• Program Management
• Project Planning
• Powerpoint
• Team Building
• Problem Solving
• Transportation
• Team Leadership
• Process Improvement
• Strategic Planning
• Time Management
• Microsoft Word
• Budgets
• Teamwork
• Research
• Outlook
• Business Process Improvement
• Airlines