Lauren Benkov
Customer Experience @ Wonder | Ex-Warby Parker + Dia&Co
- Role
- Senior Director, Customer Experience at Wonder
- Location
- Brooklyn, NY, US
- LinkedIn followers
- 500 followers
About Lauren Benkov
Passionate, strategic customer support leader with 13+ yrs experience driving results at fast-growing, high-growth startups in e-commerce, insurance tech & food tech, growing teams 0 to 1 multiple times. Deep experience setting strategy, hitting KPIs and using data to drive product changes that improve the customer experience and reduce cost.
Experience
Senior Director, Customer Experience
Sep 2025 — Present
Education
Beijing Foreign Studies University
Chinese
2009 — 2009
Lehigh University
Bachelor of Arts, International Relations
2007 — 2011
Skills
- Customer Service
- Project Management
- Team Management
- Constructive Feedback
- Marketing
- Nonprofits
- International Relations
- Microsoft Office
- Event Planning
- Social Media
- Team Leadership
- Event Management
- Google Apps
- 360 Feedback
- Non-Profits
- Coaching
- Problem Solving
- Research
- Office Administration
- Fundraising
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