Lauren Bean
Solutions Consulting Leader
- Role
- Principal Solutions Consultant at Genesys
- Location
- Denver, CO, US
- LinkedIn followers
- 500 followers
About Lauren Bean
I began my career in Visual Communication, earning my BFA from the School of the Art Institute of Chicago with a major in Visual Communication and a minor in Religious Art History. My curiosity about how technology amplifies human connection led me to teach myself to code and later earn an MS in Software Engineering, bridging art, technology, and human experience.As a Principal Solutions Consultant at Genesys, I help enterprise organizations harness AI and cloud technologies to design customer experiences that are both intelligent and empathetic. My career across Genesys, Adobe, and Oracle has shaped me into a leader through influence, mentoring peers, driving go-to-market alignment, and partnering with executives to translate complex challenges into measurable business outcomes.I was honored to be selected for Adobe’s Leadership Circles Program, a global initiative empowering high-potential women leaders. I also completed the Stanford LEAD Certificate in Corporate Innovation, where I deepened my expertise in strategic growth, organizational transformation, and innovation leadership.Colleagues describe me as “equal parts doer and giver,” equally comfortable at the C-suite table or in the trenches designing solutions. I believe the best customer experiences start with empathy, fueled by curiosity, and brought to life through innovation. Key Skills Strategic Leadership • Executive Relationship Management • Go-to-Market Strategy • Cross-Functional Collaboration • Customer Experience (CX) Strategy • AI-Driven Customer Experience • Cloud Transformation • Customer Journey Orchestration • Solution Consulting Leadership • Sales Enablement • Technical Storytelling • Discovery & Solution Design • Empathy-Based Leadership • Mentorship & Team Enablement • Data-Driven Decision Making
Experience
Principal Solutions Consultant
Jan 2025 — Present
As a Principal Solutions Consultant, I help enterprise organizations design customer experience strategies that connect empathy with innovation. I collaborate with Sales to align Genesys Cloud CX and AI-driven solutions to business outcomes, delivering measurable impact across discovery, design, and execution.I earned my Genesys Cloud Professional Certification and completed the Rise and Shine leadership and sales training program, reinforcing my commitment to technical excellence and empathetic leadership. I also supported live demonstrations at Genesys Xperience 2025, showcasing AI-driven CX orchestration to global audiences.
Education
School of the Art Institute of Chicago
BFA, Visual Communications
Saïd Business School, University of Oxford
Women's Leadership Development Programme
Stanford University Graduate School of Business
LEAD: Corporate Innovation Certificate
Regis University
Master of Science (M.S.), Software Engineering
Skills
- Leadership
- Performance Management
- Leadership Development
- Civil Litigation
- Outcome Measures
- Trial Practice
- Westlaw
- Public Speaking
- Public Relations
- Grant Administration
- Management
- Strategic Planning
- Policy Analysis
- Legal Research
- Research
- Event Planning
- Legal Writing
- Litigation
- Nonprofits
- Criminal Defense
- Nonprofit Management
- Hearings
- Public Policy
- Community Outreach
- Courts
- Trials
- Criminal Law
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