Lauren Smart

About Lauren Smart

My name is Lauren Smart. I am an client-focused product implementation and solutions specialist. I work with small to large corporate clients in both domestic and global markets consulting on client pain points to provide innovative solutions through system automation, technology integration, and process improvement. I approach clients as an invested partner in their business\' success to easily build and retain client relationships, increase revenue, and drive down costs.I am also a huge believer in giving back to the community through volunteering and networking. I am currently volunteering for several charities and community outreach programs, but I\'m always looking for other opportunities to give back. Let’s connect and see how we can help each other!

Experience

1. Enterprise Solutions Specialist

   Exponenthr

   Dec 2017 — Present

   Consult with clients to document client structure, processes, unique complexities, and any implementation challenges.•Identify and document key client process changes, coordinate client communication, client training strategies, and manage the scheduling of all implementation related activities.•Configure, test, and manage deployment of new features and services to new and existing clients.•Develop, customize, and automate reporting.•Consult on integration methods and options between ExponentHR and workforce management, point of sale (POS), employee on-boarding, outsourced benefit portals, and applicant tracking (ATS) systems or other systems using API/Web Services and EDI flat file interfaces.•Design, configure, & test automation integration of preferred 3rd party time/POS/EMR systems with payroll.(Ex: NovaTime, Brink, SimplyWork, Jarvis, Kronos, Central Reach)•Execute QA testing of client system portal configuration, new product offerings, and preferred partner integration for payroll processing.•Document and streamline internal practices for system configuration with preferred vendors.•Issue/Case resolution for integrated partnership of preferred partners through API integration or flat files through FTP/SFTP.•Act as client advocate for outside vendor/product solutions through preferred partner referrals.• MS Dynamics internal design, testing partner, and development of training materials and cross department SOPs for CRM, task management, and project ops solutions.• Client and internal SOP documentation and training materials.**Software: Kronos, SimplyWork Solutions, BanKoe, Aloha POS, Brink POS, TalentReef, iCims, NovaTime, ADP Time & Attendance, Teleclock, QuickBooks, Paylocity, Paycom, Paycor, ADP Workforce, PeopleSoft, Ceridian, WorkDay, Web Benefit Design, IPSwitch, Notepad, Microsoft Teams, MS Teams Applications, MS Dynamics, and MS Business Suite 365.

Education

• University of North Texas

  Business and Broadcast Marketing

  1999 — 2004

Skills

• Yardi Property Management Software
• Customer Service
• Crm
• Privacy Act
• Data Transmission
• Time Management
• Accounts Receivable
• Product Development
• Surety Bonds
• Process Improvement
• Troubleshooting
• Integration
• Commercial Banking
• Operations Management
• Treasury Services
• Retail Banking
• Quickbooks
• Tops Property Management Software
• Microsoft Office
• Sales
• Bank Secrecy Act
• Team Building
• Management
• Business Process Improvement
• Peoplesoft
• Marketing
• Account Management
• Portfolio Management
• Loans
• Training
• Customer Relationship Management (Crm)
• Business Analysis
• Billing
• Communication Protocols
• Skyline
• Trade Show Presentations
• Banking
• Lexisnexis
• Risk Management
• C3