Lauren Catalano
- Role
- Site Operations Manager at Figure
- Location
- Reno, NV, US
- LinkedIn followers
- 500 followers
About Lauren Catalano
With a career built at the intersection of operations, customer experience, and…
Experience
Site Operations Manager
Mar 2025 — Present · Reno, NV, US
I led a team of 6 direct-report managers and oversaw operations for a growing team of 100+ employees. My focus was on driving performance, scaling operational processes, and fostering a high-impact culture aligned with Figure’s mission to transform financial services through innovation.In this role, I was responsible for the overall health, efficiency, and engagement of the Reno site. I collaborated closely with cross-functional partners to ensure alignment between strategy and execution, while working directly with frontline leadership to promote accountability, streamline workflows, and drive continuous improvement, while maintaining retention. Whether evolving policies to support rapid growth or ensuring team members felt empowered and supported, I approached leadership with clarity, consistency, and a collaborative mindset.During a period of significant scaling, I remained committed to building strong operational foundations that supported both business growth and exceptional employee and customer experiences.
Skills
- Microsoft Office
- Strategic Planning
- Social Networking
- Leadership
- Sales
- Microsoft Excel
- Time Management
- Powerpoint
- Social Media
- Microsoft Word
- Customer Service
- Teamwork
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