Lauren Wright
Technical Support Analyst @Bamboo Health
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WORK HISTORY
Technical Support Analyst @Bamboo Health
Participate in engineering, product, and other cross-team meetings to provide input from support teams and to gather information to keep support teams updated on upcoming customer impacting changes. Query databases using SUMOLogic, PostgreSQL, and Trino using DBeaver, Athena in AWS, and Starburst. Update our documentation with any new useful queries that our support teams can use in their troubleshooting process. Provide technical documentation in our Atlassian Confluence workspace to support teams for new processes, tools, and procedures as needed. Update existing documentation as changes and updates come out. Using JIRA and our team Kanban Board, I work in our Agile environment to ensure that tasks are completed in an organized and systematic way that keeps the team informed on what I am working on. As the Subject Matter Expert, I assist Tier 2 Technical Support Specialists with ticket resolution and escalations and collaborate with engineering teams as needed.
EDUCATION
Code Louisville
Full-Stack JavaScript
University of Louisville
Bachelor of Arts (B.A.)
Code Louisville
Html
Code Louisville
Python
ABOUT LAUREN WRIGHT
I am dedicated to learning as much as I can about UX and learning how to apply Accessibility and Inclusivity principles to my UX career.
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