Lauren Withrow
General Manager @Orangetheory Fitness
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WORK HISTORY
General Manager @Orangetheory Fitness
o Currently Manage and oversee 11 open Orangetheory Fitness Studios (over 150 employees)o Responsible for 30-60-90 and annual OTF staff performance reviewso Enforce OTF corporate policies, business practices, systems and processeso Ensures that all front desk systems are followed such as proper Member Check-In, Telephone Inquiries(general and sales related), guest Registration, cash handling, delinquent account procedures, customer care calls, change requests and document scanningo Provide and maintain the highest level of customer serviceo Provide effective decision making regarding customer service issueso Plan and promote special events for the studio on a monthly basis, using OTF tools for effective outreach and community involvemento Responsible for ensuring that the facility is clean, maintained and operationally soundo Operations Trainingo Site visits to studioso Studio auditso Payrollo Recruitingo Employee related issues
EDUCATION
Carthage College
Bachelor's Degree, Exercise Sports Science and Business Administration
Lincoln-Way East High School
High School
SKILLS
ABOUT LAUREN WITHROW
Experienced Studio Manager with a demonstrated history of working in the health wellness and fitness industry. Skilled in Operations Management, Coaching, Facility Management (FM), Event Management, and Team Building. Strong communication skills with a Bachelor\'s Degree focused in Exercise Sports Science and Business Administration from Carthage College.
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