Lauren Whittington
10 + Years experience Operations Management, Data integration and Technical Support
- Role
- Support Analyst at MRI Software
- Location
- Charlottesville, VA, US
- LinkedIn followers
- 500 followers
About Lauren Whittington
With over 10 years of work experience, I am a versatile and analytical support analyst…
Experience
Support Analyst
Sep 2022 — Present · US
Used SQL queries to identify and troubleshoot system bugs and data errors and to provide custom reports for Professional Services teamWorked with clients to troubleshoot data imports and exports using SFTP site and custom SSO setup and troubleshootingResponded to clients\' questions to fix technical and lease accounting related inquiries, maintaining over 98% positive feedback score from clients.Took charge of Problem tickets (bugs) to track instances, priority and impact to business functionCoordinated with TechOps and Devops teams via Jira and Azure tickets to complete technical fixesSuggested upsell services to clients to increase revenue for the company and help clients make better use of the product
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