Lauren West
Enterprise Customer Success Manager II @ Amazon | Leadership, Process Improvement
- Role
- Enterprise Customer Success Manager Ii at Amazon
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Lauren West
Driving Customer Success & Operational Excellence in B2B Payments As a dedicated professional with a robust background in account management and operations, I thrive at the intersection of customer success and strategic innovation. With over five of experience in the B2B software space, I specialize in enhancing processes that unlock growth opportunities and streamline payment systems. Key Achievements: Collaborated with Professional Services to ensure successful onboarding of new customers using Pay-by-Invoice, achieving a 93% integration success rate. Launched an eInvoicing reprocessing tool, significantly reducing the secondary ticket queue by 35% and improving SLA by 67%. Developed the Manual Processing Agreement program, unblocking over $1M in operational spend for Amazon’s Pay-by-Invoice platform. Automated reporting for 395 eInvoicing customers, leading to an 82% reduction in weekly working hours. Created the Procure-to-Pay HighSpot Sales Hub, addressing customer pain points and improving productivity by 72%. Expertise: I am proficient in a variety of tools and systems, including SFDC, Netsuite, and Ariba (SAP). My skills encompass account management, strategic partnerships, and business development, allowing me to effectively navigate complex environments and drive impactful results. Passion for Improvement: I am committed to bridging the gap between customer experiences and product development, ensuring that every initiative is informed by real insights. My goal is to enhance collaboration and communication across teams to foster a customer-centric culture. Let\'s connect! I’m always interested in discussing industry trends, innovative solutions, and opportunities for collaboration.
Experience
Enterprise Customer Success Manager Ii
Dec 2023 — Present · Seattle, WA, US
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