Lauren Terry

About Lauren Terry

Experienced Professional in Product Management & Operations, Agile/Scrum methodologies…

Experience

1. Director of Product Operations

   R1 RCM

   Jul 2022 — Present

   Work closely with product managers and other stakeholders to:• Define the product vision, set product goals, and develop a roadmap for product development• Prioritize work, identifying which features are most valuable and driving the right metrics and business outcome• Create and maintain project timelines, ensuring that tasks are completed on time and risks are identified, tracked, and resolved• Build and deliver the right releases to customers faster, more efficiently and effectively• Ensure that products are functional, intuitive, user-friendly, and aligned with user needs and expectations through testing• Facilitate new feature launch and enablement processes• Set standards and metrics to track the product team\'s progress against company and product goalsCreate and implement strategies to streamline workflows, eliminate bottlenecks, and improve overall efficiencyDocument and promote product development best practices and champion a strong product-led culture in the organizationEnsure that the development process is agile and responsive to changes in the market or user needsEnsure stakeholder alignment with the product vision and goalsEnsure clear and consistent communication between Product, Engineering and OperationsAct as a trusted advisor to the Executive Stakeholder(s), sharing relevant data to help leaders make informed decisionsIdentify opportunities for product innovation and improvement through quality assurance activities and product feedback loopsCollect, analyze, and synthesize customer insights through product usage, user feedback, feature requests, and support tickets to effectively represent the customer’s voice

Education

• Towson University

  Bachelor's of Science, Political Science and Law & American Civilization

  2003 — 2007

• Towson University

  Master of Science - MS, Homeland Security

  2008 — 2013

Skills

• Healthcare
• Policy Analysis
• Politics
• Office Management
• Process Scheduler
• Emr
• Ehr
• Research
• Medicare
• Supervisory Skills
• Health Policy
• Employee Training
• Microsoft Office
• Medicare/Medicaid Reimbursement
• Medical Billing
• Healthcare Management
• Leadership
• Political Campaigns
• Customer Service
• Teamwork
• Office Administration
• Editing
• Data Entry
• Emergency Management
• Critical Thinking
• Event Planning
• Health Insurance
• Microsoft Word
• Legal Writing
• Microsoft Excel
• Powerpoint
• Inventory Management
• Data Analysis
• Meditech
• Legal Research
• Policy
• Oral
• Management
• Time Management
• Government