Lauren Pilon

About Lauren Pilon

With extensive experience in both the private and public sector, I have a successful track record of delivering unparalleled processes, transforming internal operations and executing initiatives from inception to completion by effectively working cross-functionally to drive increased value. I enable companies to create sustainable processes that become part of their operating DNA during periods of high growth! I am a results-driven and trusted strategic thought partner and integrator who drives action and accountability across diverse stakeholder groups with an innate ability to turn chaos into calm: Streamlined end-to-end delivery and execution strategy, resulting in 40% improvement in team output Consolidated workflow systems to improve productivity by 25% and increase automation Championed transformation of internal operations through successful launch of OKR program Accelerated performance of Executive team by acting as force multiplier on all business matters Propelled team outputs by aligning capacity to strategic prioritization, including workforce transformation Led Salesforce migration to improve sales effectiveness and create a “single source of truth” Developed enterprise-wide initiative; enabling $1.75M in cost savings Spearheaded customer segmentation/data mapping exercise to enhance sales/marketing efforts Developed framework and governance for new products/services that incorporate AI/Machine Learning Integrated LoanBeam acquisition in less than 4 months, resulting in decreased costs and improved ROIPresentation Development, Investor/Board Presentations, MBRs/QBRs, OKRs, Data Analysis, Strategic & Operational Leadership, Internal Operations, Administrative Support, Communications, Organizational Effectiveness & Alignment, M&A Integration, Strategic Execution, Project ManagementTargeting Roles: COO | Head of Business Operations | Transformation Executive | Chief of Staff, etc.Industries: FinTech | Financial Services (and adjacent categories)| Private Equity & Venture Capital, etc.

Experience

1. Executive Director, Chief of Staff

   Wells Fargo

   Aug 2024 — Present · Charlotte, NC, US

   I currently operate as the Chief of Staff for Enterprise Marketing Services leadership, responsible for driving operational effectiveness, executive-level communications, project/program management, OKRs, risk and compliance, culture, presentation development, etc. Streamline Operational Rhythms and Cadences • EMS Workstream Program to increase cross-functional collaboration, alignment and transparency• Optimizing meeting cadences & materials/agendas • Process optimization and standardizationGeneral Business Management & Operations • Budgeting - Headcount planning & expense management• KPI and OKR reporting / management • Risk Management and Controls • Business ContinuityStrategic Enterprise Transformation Initiatives• Future Autonomous Marketing (AI) • Customer Lifecycle Management • Enterprise AI SearchExecutive Presentations/Communications and Planning• Monthly business reviews (MBRs)• Weekly business progress updates• All Hands, Town Halls, Leadership Offsite Meetings

Education

• North Carolina State University

  Bachelor's degree